Book a group class from the client account
Choose your profile in the client account, book a spot in a group class and check that the booking is confirmed, or cancel it and free the spot.
In this guide
- Who it is for
- A studio client or a guardian with access to the relevant profile.
- What to prepare
- Access to the client account through a connected Telegram, a valid membership for the class and no unsettled debt. The studio has to open group self-booking.
Book a spot
- In the account, check the Studio («Студія») and Profile («Профіль») fields. For a child, choose an available profile marked under guardianship («під опікою»).
- In the Class booking («Запис на заняття») section, check the date, time, group, location, room and free spots. Times are shown in the location’s time zone.
- Click Book («Записатися») next to the class you need.
- Wait for the message Spot booked. Your booking is saved. («Місце заброньовано. Ваш запис збережено.») and check the You are booked («Ви записані») status on the class card.
When you need to confirm attendance
If your booking has a Confirm attendance («Підтвердити участь») button, click it and check the Attendance confirmed («Участь підтверджено») status. If you see Confirm by («Підтвердьте до»), go by the date and time shown.
This section lists upcoming group classes that the studio has opened for self-booking, and your current bookings. Individual self-booking is not available here.
Cancel a booking
If instead of cancelling you see Contact the studio to change your booking («Для зміни запису зверніться до студії»), the studio team makes the change.
- In the class, click Cancel booking («Скасувати запис»).
- When asked Free up your spot? («Звільнити ваше місце?»), click Yes, cancel («Так, скасувати»). To stay on the list, choose Keep booking («Залишити запис»).
- Check the message Booking cancelled. Spot freed up. («Запис скасовано. Місце звільнено.»). You can book again if the class becomes available and has a free spot.
Result
The spot is booked for the chosen profile. The booking itself does not mark attendance or deduct a class from the membership; that happens separately when the visit is checked in.
If it did not work
No free spots («Вільних місць немає») or Class unavailable («Заняття недоступне»): click Refresh («Оновити») in the Class booking («Запис на заняття») section itself and check another time. If you were refused because of the membership, remaining visits or a debt, contact the studio. If the confirmation deadline has passed, check whether the spot has already been freed. After a lost connection, refresh the booking first and read its status. If self-booking or the profile you need is missing, ask the studio about settings and access.