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Send a one-off studio broadcast

Check the text and recipients of a one-off Telegram broadcast, confirm sending as a separate step and read the result of every message.

ClubBase team · Published · Updated

In this guide
Who it is for
The owner, an admin or front desk with access to managing people in this CRM.
What to prepare
Active access to the studio, Telegram set up and the message text. Recipients must be active clients with a valid Telegram connection who have not unsubscribed from studio broadcasts.

Prepare and confirm a broadcast

  1. Open the CRM of your studio → Settings («Налаштування») → Telegram → Studio broadcasts («Розсилки студії»).
  2. Fill in Campaign name («Назва кампанії») and Message text («Текст повідомлення»). In the Audience («Аудиторія») field, choose All studio clients («Усі клієнти студії») or a specific group.
  3. Click Preview message and audience («Переглянути повідомлення й аудиторію»). Check the final text, the number of recipients and the excluded people; open People and results («Люди та результати»).
  4. Tick the box confirming that you checked the text and the number of recipients, and click Confirm sending («Підтвердити надсилання»). The preview alone sends nothing.
  5. Click Refresh result («Оновити результат») and check sent messages, failures and those still pending. You can also open the campaign from the Recent campaigns («Останні кампанії») list.

What to check before confirming

The campaign name takes up to 120 characters, the text up to 3000. You can put links in the text; there are no attachments or HTML formatting. This is a one-off send, with no option to pick a future time.

A preview is valid for 15 minutes. If the text, the audience or the studio data changed, preview the message and recipients again. If the audience has more than 500 people, choose a separate group.

The exclusions Inactive person («Неактивна людина»), No valid Telegram connection («Немає чинного Telegram-зв’язку») and Unsubscribed from broadcasts («Відписано від розсилок») explain why a person will not receive this campaign. Without eligible recipients, sending cannot be confirmed.

How to read the result

Queued («У черзі») and Sending («Надсилається») mean processing is still going on. Open People and results («Люди та результати») to see the status and number of attempts for a specific recipient.

Telegram accepted the message («Telegram прийняв повідомлення») means the service accepted it, not that the person read it. Partially sent («Частково надіслано») means you need to check failures and pending messages. Do not create a second campaign just because the response is delayed.

Unsubscribing from broadcasts

The message has an Unsubscribe from broadcasts («Відписатися від розсилок») button. The recipient presses it in Telegram. Unsubscribing applies only to this studio’s one-off broadcasts; the Telegram connection and service messages stay separate.

If a person unsubscribed or their Telegram connection was revoked after you confirmed, that message may end in a failure. Check the reason in the results; do not get around an unsubscribe with a new campaign.

Result

A confirmed campaign keeps its saved text and audience. The summary shows the status of each message; confirming a campaign is not in itself proof of delivery.

If it did not work

Preview outdated or audience changed: run a new preview and check again. This campaign is already confirmed («Цю кампанію вже підтверджено»): open its result. After a network error, click Refresh result («Оновити результат»); if needed, repeat the same confirmation without creating a new campaign. For a missing Telegram connection, check the person’s profile. If the section is missing, the owner or an admin checks your roles.